Multi-site Delivery
Once every two years Keyll Darree Library run a user needs analysis survey. We pride ourselves on how responsive we are to feedback, and this year due to user comments we created a multi-site delivery system.…
Finding out what our users need from library and knowledge services post-pandemic
In March 2020 when the impact of the pandemic was starting to become clear, the Library and Knowledge Services at Leeds and York Partnership NHS Foundation Trust closed the physical library space and the team began to work from home. Many of the services we were running were carrying on as before; with the Trust being spread over a large geographical area we’d been delivering some services virtually or remotely for a long time.…
Leeds Libraries for Health Give the Gift of Feedback campaign
The Leeds Libraries for Health partnership runs a Christmas campaign every year. For 2019, it was decided to combine this with a user survey (the previous one had been done in 2012) – and the idea of ‘Give the Gift of Feedback’ was born.…